Supportifier

Swedish customer service platform that builds a reviewed knowledge base from your own material and uses it to power a help centre, AI and live chat, an AI contact form and a shared inbox.

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Apie Supportifier

Supportifier is a customer service platform developed by Successifier AB in the Stockholm area, Sweden. Email, chat, forms, phone, WhatsApp, Messenger and Instagram land in one shared inbox, and AI agents answer from a knowledge base the team has reviewed, built from the company's own documents, website and past tickets.

The AI checks every answer against the source and hands over to a person when the material has no answer. It can also act in connected systems, such as cancelling or refunding orders in Shopify, WooCommerce and Magento or issuing credit memos in Business Central. Customer data is stored in the EU/EEA and is not used for AI training.

Funkcijos

  • Shared inbox for email, chat, phone and social channels
  • AI agents answering from a reviewed knowledge base
  • Public help centre, AI chat and AI contact form
  • Order actions in Shopify, WooCommerce, Magento and Business Central
  • EU/EEA data storage, no AI training on customer data

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